Size exchance

Please follow these steps to exchange the size of your products:

1. Go to the following page: Link
2. Search your order
3. Select your products and sizes and follow the instructions

Replace defect products

Please follow these steps to replace your defect products:

1. Go to the following page: Link
2. Search your order
3. Select reclamation for your defect product.
4. Describe your defect and send us pictures
5. We will contact you

My package did not arrive

If you ordered more then a week ago and your order did not arrive, there are several possible reasons.
We are sorry for the longer delivery time.
If you send this request, our support team will care about your order as soon as possible.


What happens after sending my request?
Our support team will contact you within 48 hours to inform you about the status of your order.

Widthdraw order

Please follow these steps to widthdraw your order:

1. Go to the following page: Link
2. Search your order
3. Select revocation for your product and follow the instructions
4. Did you already know, that you could also easily exchange your products in to others? Select Replacement!

When your products arrived and we did all clarifications,
we will return your money to your Paypal, Credit Card or Bank Account.

Items missing in my order

We are sorry that your order didn't arrive complete. Please write the missing items (name, size, missing number) in the textarea below and fill in the form above.

What happens after sending my request?
Our fulfillment will contact you within 72 hours to inform you about the further procedure.

Payment question

If you have a question regarding financial matters, you can send them with the form below. Please note: If you paid with prepayment, the payment process for your order can take 3-4 days..

What happens after sending my request?
Our finance department will contact you within 48 hours to discuss your concern.

Admission to our athletes team

We are proud to hear, that you can identify with the brand PBW.
So please tell us, what is special about you and why you would fit in our team.
In order to get a comprehensive overview of you, please name all your social media accounts you are actively using.
Please respect that we can only consider complete applications.

What happens after you submitted your application?
Our marketing team will review your application within 3 business days and contact you if interested.

Other

Please note:
If you send a question in this category, our answer can be delayed up to five days.
We recommend to classify your question correctly, to send it directly to the correct Support Team.