Widthdraw order
Please follow these steps to widthdraw your order:
- Go to the following page: Link
- Search your order
- Select revocation for your product and follow the instructions
- Did you already know, that you could also easily exchange your products in to others? Select Replacement!
Viceli Fulfillment
c/o PBW Retouren
In der Baake 6a
33181 Bad Wünnenberg
Germany
When your products arrived and we did all clarifications,
we will return your money to your Paypal, Credit Card or Bank Account.
Items missing in my order
We are sorry that your order didn't arrive complete. Please write the missing items (name, size, missing number) in the textarea below and fill in the form above.
What happens after sending my request?
Our fulfillment will contact you within 72 hours to inform you about the further procedure.
Payment question
If you have a question regarding financial matters, you can send them with the form below. Please note: If you paid with prepayment, the payment process for your order can take 3-4 days..
What happens after sending my request?
Our finance department will contact you within 48 hours to discuss your concern.
Admission to our athletes team
We are proud to hear, that you can identify with the brand PBW.
So please tell us, what is special about you and why you would fit in our team.
In order to get a comprehensive overview of you, please name all your social media accounts you are actively using.
Please respect that we can only consider complete applications.
What happens after you submitted your application?
Our marketing team will review your application within 3 business days and contact you if interested.
Other
Please note:
If you send a question in this category, our answer
can be delayed up to five days.
We recommend to classify your question correctly, to send it directly to the correct Support Team.